I’ve been with Virgin Media ever since the early days, not when it was called NTL, but when it was called Cable&Wireless. Back then, the service was perfect with no complaints - at least, until Virgin kicked in.
Now the costs are through the roof - £60 to £70 a month for 2mbps Internet, a few TV channels we never watch and a phone line that’s not often used.
Internet
I can’t live without the Internet and use it heavily. Online TV is starting to properly come through now with BBC iPlayer and various on-demand services. With 2mbps, I could enjoy these services quite happily but I’m not getting 2mbps. The problem is Virgin Media’s STM - their way of stopping anyone from actually achieving what they paid for. During certain times, if you download over a certain amount, the connection will be limited. STM was introduced because Virgin Media claimed that they found that 5% of their customers were affecting the speeds of the other 95% - to me, that sounds like their infrastructure can’t take the strain. Instead of upgrading the infrastructure, they decided to ruin it for their loyal customers whilst still rolling out ultra-fast broadband and doubling high-end packages.
Want to know these “limits”? I bet you’re expecting something high - because, of course, to have to limit the service, it would have to be high! It is in fact, stupidly low and so insanely low that most packages can reach the limit in 10 to 20 minutes.
TV
The TV service is what you’d expect. There are only about 10 channels worth watching, most of which are available on Freeview.
Virgin Media’s catch-up and on-demand service is still something to be desired; it’s clunky menus and buggy system means that the chance you’ll be able to find and watch something all the way through is slim. Try pausing, rewinding and fast-forwarding to see how unstable it is.
The Solution
After my 30 days notice, I’ll be changing ISPs to Be (24mbps), getting Freeview and a BT phone line - all this for half of what I’m paying for now? If you have Virgin Media then I suggest you do the same!